An important update from The Modern Orthodontist
The Modern Orthodontist has Closed. Your care continues in North Portland.
Starting in November, Dr. Jennifer Crowe and the Portland Orthodontic Group team will continue your care at their North Portland office. You won’t be starting over: your records and treatment information transfer with you.
- Care resumes
- Starting in November 2026
- Where
- POG North, 3332 N. Lombard Street, Suite B, Portland, OR 97217
- Call or text
- 360.260.5113, the TMO phone number, still works for questions and emergencies
Questions from patients and families
Why did The Modern Orthodontist close?
Dr. Schnepper made the difficult decision to step back from practice to focus on health and family, and the Vancouver office closed at the end of October.
“TMO has always been about more than moving teeth. It has been about the relationships built with our patients and families over many years. I am confident Dr. Crowe and the Portland Orthodontic Group will take good care of you through this transition.”Dr. Schnepper
When will my care continue?
Ongoing care resumes at Portland Orthodontic Group in November. We will transfer patient records, schedules and systems.
The team will reach out to schedule your first visit at POG. You’re also welcome to call or text 360.260.5113 or request an appointment online.
Your first visit is a regular treatment visit, so your care keeps moving.
What if I have an orthodontic emergency?
We’re still available for emergency care during the transition. Contact us the same way you always have: call or text 360.260.5113 or email info@themodernorthodontist.com.
How do I contact you?
The TMO phone number will keep working. Call or text 360.260.5113, or email info@themodernorthodontist.com.
Where do I go?
POG North, 3332 N. Lombard Street, Suite B, Portland, OR 97217.
There’s a free parking lot on site. Office hours are Monday through Thursday, 8:00 am to 4:00 pm.
POG also has a West Side office, but ongoing care for TMO patients is at POG North. The practice has been in North Portland for more than 20 years and cares for patients from both Vancouver and Portland.
What happens to my records and treatment plan?
Your records and treatment information transfer with you. The team is coordinating the transfer of records and ongoing treatment so your care picks up where it left off.
I’m in braces, aligners or retainers. Can you help?
Yes. Portland Orthodontic Group is supporting TMO patients in active treatment, patients who are being observed, and patients in retention.
I use aligners or remote monitoring. What changes?
Nothing you need to do. You’ll keep using the same app and system you use now.
What if my retainer is lost or broken?
Call or text 360.260.5113 and we’ll set up a replacement. Replacement retainers follow Portland Orthodontic Group’s standard policy and pricing, unless you’re on the Retainer for Life Smile Protection Plan.
Are you a Retainer for Life Smile Protection Plan patient?
If so, your Smile Protection Plan has been transferred to Portland Orthodontic Group, and the same terms will apply. Please contact Portland Orthodontic Group at (503) 289-1992 to get your replacement retainers.
Will I have to start over?
No. You’ll see some familiar faces from the TMO team working alongside the Portland Orthodontic Group team, and the doctors want to learn what matters to you, what’s been working and any concerns you have.
If you have questions about your plan, progress or timeline, ask for extra doctor time at your visit. They’ll make time to talk it through with you.
Who will my orthodontist be?
Care at Portland Orthodontic Group is led by Dr. Jennifer Crowe, and the doctors work together in caring for patients:
Board-certified orthodontist, former OHSU faculty member and educator with nearly 20 years in orthodontics.
Former OHSU educator who helped develop its clear aligner training program alongside Dr. Crowe.
OHSU-trained orthodontist with a DDS from Columbia and a background in visual arts and biology at Rice.
How do I reach you with a question?
Call or text 360.260.5113 or email info@themodernorthodontist.com, just like before.
You can also reach Portland Orthodontic Group directly at (503) 289-1992 or info@smileforreal.com, or visit smileforreal.com.
Billing and insurance
What happens to my payment plan?
Your payment plan stays the same, with the same terms.
If you have autopay or a card on file with TMO, it continues automatically. You don’t need to set anything up again.
Will Portland Orthodontic Group take my insurance?
Yes. POG accepts the same insurance plans TMO patients have now, including Washington plans.
Will it cost more to continue my care at POG?
No. There’s no extra cost to continue your treatment at Portland Orthodontic Group, and no transfer or records fee.
Can I transfer to a different orthodontist?
Yes, that’s your choice. If you’d prefer to continue care elsewhere, contact us as soon as possible with the name of the orthodontic office you’ve chosen, and we’ll coordinate the transfer of your records.
Your financial account will be reviewed using the standard orthodontic transfer calculation, which accounts for the part of treatment already completed, to determine any balance or refund.
If you’re not sure yet, you don’t need to decide today. We’re happy to talk through your options.
For dentists and referring providers
A TMO patient called my office. Where should I send them?
Please connect them with POG North at (503) 289-1992 or info@smileforreal.com. The team is coordinating records transfer and ongoing treatment, including active treatment, observation and retention.
POG welcomes the chance to work with your team through this transition and on future orthodontic referrals.
3332 N. Lombard Street, Suite B, Portland, OR 97217
TMO patients: 360.260.5113 | POG: (503) 289-1992 | smileforreal.com